The best service is self-service
People these days are extremely self-sufficient. We go online to purchase products, log into accounts, book flights and find answers to questions – and often outside of normal business hours. Why would your customers expect anything less from your services? Self-service helps your customers do the simple stuff without having to call your service desk. And it gives you more time for the tasks you enjoy most.
You already know how far we’ve come. That’s why we’re proud to present the future of service management: less repetitive work, more empowerment for you and your customers. Over the next months, we will share how our new self-service portal helps you exceed expectations.
A whole new self-service experience
The new Self-Service Portal is a customer portal, web shop and knowledge base in one. It’s a place where customers can seek answers to their questions. But if you want to make your customers more self-sufficient, you’ll have to make your knowledge available. The shift left principle helps you share the knowledge within your organization. Offering this information to your customers in the Self-Service Portal helps them independently find solutions to their problems. Self-service has never been easier.