The best service is self-service

People these days are extremely self-sufficient. We go online to purchase products, log into accounts, book flights and find answers to questions – and often outside of normal business hours. Why would your customers expect anything less from your services? Self-service helps your customers do the simple stuff without having to call your service desk. And it gives you more time for the tasks you enjoy most.

You already know how far we’ve come. That’s why we’re proud to present the future of service management: less repetitive work, more empowerment for you and your customers. Over the next months, we will share how our new self-service portal helps you exceed expectations.

A whole new self-service experience

new self-service experience

Successful self-service requires a portal where customer can find exactly what they need. If not, they’ll just start calling your service desk again. TOPdesk’s brand-new Self-Service Portal is a knowledge base, service catalogue and place to log and track requests – all in one. Simple, modern design makes the portal easy to use for support departments and loved by your end users.

Saas

Discover the benefits of Software as a Service

Read more

Self-Service Portal

Create your own portal that lets customers help themselves

Read more

Service catalogue

A web shop to show your department’s products and services

Read more

Shift left

Help your customers independently find the answer to their problem

Read more

Consultancy

Get the most out of the new version with training and workshops

Read more

The benefits of SaaS

More and more organizations are moving to TOPdesk SaaS. This means they outsource the tool’s management and maintenance to professionals. We make sure your software is always up and running, helping you focus entirely on your core business. Did you know that SaaS customers already have the new TOPdesk? That’s because SaaS offers you weekly updates, ensuring you always work with the latest and safest TOPdesk version. Worries about costs and maintenance are a thing of the past.

Learn more about SaaS

The benefits of SaaS

Self-Service Portal

Build your own portal

We’re giving you a toolbox to build your own Self-Service Portal – and it’s even easier than it sounds. Thanks to the different tiles, you can publish forms, services, knowledge items and more to your portal. The drag-and-drop functionality even helps you determine the order of your tiles. News items appear directly on the main page, and the easy search functionality lets users find all relevant information – a real bonus if they’re not in the mood for browsing.

Build your own portal
intuïtieve editor

Fully customizable with the beautiful editor

The new Self-Service Portal is fully customizable, helping you create a simple, familiar interface for your end users. The WYSIWYG editor helps you adjust your portal’s look and feel to match your corporate identity – no coding required. Easily change colours, add images and logos, and include descriptions. What’s more, you can personalize the names of your services, helping you speak to your end users in clear, understandable language.

One-stop-shop for all employees

Your colleagues have different needs. An HR manager wants to request a company car, while a secretary wants to book a meeting room. The new Self-Service Portal makes it easy to deliver personalized service. Permissions let you determine exactly what each individual user can see and do. And with handy forms you make sure their request is always sent to the right operator. This makes the Self-Service Portal a one-stop-stop for all employees – no matter their position or department.

Eén centrale plek voor al uw medewerkers

Service catalogue

A storefront for your services

Service catalogues are a great way to display your services. But they’re often big and bulky documents located somewhere on your network – not exactly what you call customer friendly.

Our new Self-Service Portal focuses entirely on services. It presents an intuitive web shop-style service catalogue that is easy to set up and maintain. Your end users can browse and search the portal, and directly order a service. They simply fill out a form, and the service desk automatically receives a complete request. This helps them get straight to work, delivering the service on time to a happy customer.

A storefront for your services
More transparency, fewer questions

More transparency, fewer questions

Displaying your services is a good first step. But are you still getting calls about delivery times? Or order procedures? In the new service catalogue, end users can find all information about the service, and how to request it. What's more, you can add answers to frequent questions, and link forms related to the service. Now your end users have all the information they need in one location – without you having to lift a finger.

Products and services in one

The new service catalogue not only lets users request services – they can also order products. Has a colleague requested a relocation? Offer them a choice of desk types and computers. Do they also want a mobile phone? Let them choose their preferred make and model. Thanks to the flexibility of the service catalogue, you can create your own webshop. This gives your customers more choice, and lets you showcase the range of services you provide.

Products and services in one

Shift left

The new Self-Service Portal is a customer portal, web shop and knowledge base in one. It’s a place where customers can seek answers to their questions. But if you want to make your customers more self-sufficient, you’ll have to make your knowledge available. The shift left principle helps you share the knowledge within your organization. Offering this information to your customers in the Self-Service Portal helps them independently find solutions to their problems. Self-service has never been easier.

Shift left explained in 45 seconds

The new search bar: answers within reach

The first thing you’ll notice when you open the new Self-Service Portal is the powerful search bar. Is the coffee from the machine watery? Now your end users can quickly find what’s been published before about this problem. Knowledge items, services, forms and requests are displayed in real time. Is the solution available? They can implement it directly and get straight back to work.

Fewer calls thanks to suggestions

You’ve learned that self-sufficiency is in reach with the handy search bar – but that’s not all. Our new forms now features suggestions. When a customer starts typing, to report a broken printer for instance, the form directly displays possible solutions. If the solution is readily available, they can get straight to work. If this isn’t the case, your customer simply fills out the form and submits the call. Preventing unnecessary calls is easy thanks to this handy new feature.

Publishing major calls

Sometimes things go wrong in your organization that affect a large group: a stuck lift, a broken boiler or an email server that’s down. You can just imagine the calls, emails and questions that come flooding in. The new Self-Service Portal lets you publish major calls on the start page, helping you easily inform customers. Simply register and share the information you want – without the administrative hassle. Your customers stay up-to-date on major disruptions, and can even subscribe to automatic updates.

Publishing major calls

Get the most out of the new SSP

TOPdesk's new version offers many great features – some of which will truly change the way you support your customers. To help you get started, our Consultancy team offers a range of training courses and workshops – from Best Practice Knowledge Management to setting up the ideal service catalogue. Interested? Discover our Consultancy services

Interested?

If you would like to try the new version, your account manager is more than happy to discuss the options.

Contact me